Last Updated: March 28, 2026 · Effective: March 28, 2026
These Terms of Service ("Terms") govern your use of Safe Merge ("the Service"), a HubSpot integration operated by Third Space, LLC ("Thirdspace," "we," "us," or "our"). By installing, accessing, or using Safe Merge, you agree to be bound by these Terms. If you do not agree, do not install or use the Service.
These Terms incorporate by reference our Privacy Policy, Data Processing Agreement, Acceptable Use Policy, and Cookie Policy.
Safe Merge is a HubSpot CRM integration that provides:
2.1. You must have an active HubSpot account to use Safe Merge.
2.2. You must authorize Safe Merge via HubSpot's OAuth 2.0 flow, granting the requested CRM data access scopes.
2.3. You are responsible for maintaining the security of your HubSpot account. Safe Merge is not responsible for unauthorized access resulting from compromised HubSpot credentials.
2.4. You must be a Super Admin or have sufficient permissions in your HubSpot portal to install and configure Safe Merge.
2.5. You represent and warrant that you have the authority to bind your organization to these Terms.
| Plan | Monthly | Annual | Records | Unmerges | EU Ops/mo | Web Search | Retention |
|---|---|---|---|---|---|---|---|
| Free | $0 | $0 | 2,000 | 3/month | 0 | 0 | 7 days |
| Starter | $29/mo | $21/mo ($252/yr) | 10,000 | Unlimited | 10 | 0 | 30 days |
| Growth | $79/mo | $59/mo ($708/yr) | 50,000 | Unlimited | 25 | 250 | 90 days |
| Pro | $179/mo | $129/mo ($1,548/yr) | 250,000 | Unlimited | 50 | 500 | 180 days |
| Enterprise | $349/mo | $249/mo ($2,988/yr) | 1,000,000 | Unlimited | Unlimited | 1,000 | 365 days |
All prices are in US dollars and exclude applicable taxes. Annual billing represents a discount over monthly billing.
Emergency Unmerge operations require credits, which are purchased separately from subscription plans. All purchases of Emergency Unmerge Credits are final and non-refundable, except where required by applicable law. Credits represent a prepaid right to access the Emergency Unmerge reconstruction service and are not a bank account, digital wallet, or stored value instrument. Credits are non-transferable and may not be sold, gifted, traded, or exchanged for cash. Credits do not expire.
Self-Serve Purchase Limits: The maximum self-serve credit purchase is 25,000 credits ($1,000) per transaction. This limit applies to all self-serve checkout methods (per-credit purchases and bundles). If your project requires more than 25,000 credits, please contact our team at joshua@thirdspaced.com to arrange a custom volume purchase. We offer enterprise pricing and invoiced billing for large-scale unmerge projects.
WHEN YOU USE CREDITS TO INITIATE A RECONSTRUCTION, YOU ARE PURCHASING A PROPRIETARY ANALYSIS OF YOUR MERGED RECORD DATA. THE ANALYSIS IS THE PRIMARY DELIVERABLE. THE ABILITY TO EXECUTE PROPERTY CHANGES AND RECORD RECREATION IN HUBSPOT IS A SUPPLEMENTARY SERVICE PROVIDED ON TOP OF THE ANALYSIS.
The Emergency Unmerge service is delivered in stages:
To be explicit: Credits pay for the reconstruction analysis. The analysis is delivered when reconstruction completes, whether or not you execute changes in HubSpot. You receive the full analysis report (downloadable JSON) even if you choose not to execute. Once reconstruction begins, credits are non-refundable because the processing cost has been incurred.
EU/EEA/UK Consumers: By purchasing credits, you expressly consent to the immediate provision of the digital service and acknowledge that you lose your right of withdrawal once credits are added to your account, in accordance with Article 16(m) of the EU Consumer Rights Directive (Directive 2011/83/EU). This consent will be confirmed via a checkbox at the point of purchase.
Australian Consumers: Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Active paid Safe Merge subscribers (Starter tier and above) receive a monthly allowance of Emergency Unmerge operations as specified in the plan table above. Operations beyond the monthly allowance require credits purchased at standard rates. Enterprise tier subscribers receive unlimited Emergency Unmerge operations. This benefit remains active for the duration of your paid Safe Merge subscription and terminates upon downgrade to the Free plan or cancellation.
The following terms govern Emergency Unmerge monthly allowances included with paid Safe Merge subscriptions:
Billing is processed through Stripe. You authorize recurring charges at the frequency you select (monthly or annual). You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period.
If payment fails, unmerge functionality is disabled immediately. Snapshots continue for a 14-day grace period. After the grace period, all paid features are suspended until payment is restored.
Prices are exclusive of applicable taxes (sales tax, VAT, GST). You are responsible for all applicable taxes based on your jurisdiction. We use Stripe Tax to calculate and collect applicable taxes where required.
ALL SUBSCRIPTION PAYMENTS, CREDIT PURCHASES, AND OTHER FEES ARE FINAL AND NON-REFUNDABLE. WE DO NOT OFFER REFUNDS FOR ANY REASON, INCLUDING BUT NOT LIMITED TO: PARTIAL BILLING PERIODS, UNUSED SUBSCRIPTION TIME, UNUSED CREDITS, PLAN DOWNGRADES, DISSATISFACTION WITH SERVICE RESULTS, CRM DATA OUTCOMES, OR VOLUNTARY CANCELLATION.
This no-refund policy applies to all payments made to Thirdspace, including subscription fees, Emergency Unmerge credit purchases, and any other charges. By making a purchase, you acknowledge that you have read and agree to this policy.
Emergency Unmerge credit refund rules:
Remedies in lieu of refunds: If you experience a genuine, verifiable service malfunction (not including dissatisfaction with reconstruction accuracy or CRM data outcomes), Thirdspace may, at its sole and absolute discretion, offer one or more of the following remedies: (a) service credits toward future billing periods; (b) complimentary subscription time; (c) additional Emergency Unmerge credits. These remedies are offered as a courtesy, not an obligation, and do not create any entitlement to future remedies.
Chargebacks and payment disputes: If you initiate a chargeback or payment dispute with your bank or credit card company for a legitimate charge, we reserve the right to: (a) immediately suspend all services on your portal; (b) terminate your account; (c) pursue collection of the disputed amount plus any fees incurred; and (d) report the dispute to applicable fraud databases. You agree to contact us at joshua@thirdspaced.com before initiating any payment dispute.
Exceptions required by law: Nothing in this section limits refund rights that cannot be waived under applicable mandatory consumer protection laws. For EU/EEA consumers, statutory rights under the Consumer Rights Directive are preserved as described in Section 3.2. For Australian consumers, guarantees under the Australian Consumer Law that cannot be excluded are preserved as described in Section 3.2.
For California consumers: Your paid subscription will automatically renew at the end of each billing period at the then-current rate. We will provide at least 30 days' notice before any price increase takes effect. You may cancel your subscription at any time through the Account portal (click-to-cancel). We will send annual renewal reminders as required by the California Automatic Renewal Law (Business and Professions Code §17600 et seq., as amended by AB 2863).
Safe Merge includes 3-stage duplicate detection that uses exact matching, fuzzy matching, and advanced pattern matching to analyze your CRM records and identify potential duplicates. By enabling or using duplicate detection features, you acknowledge and agree to the following:
Safe Merge may use web search tools as part of duplicate detection to retrieve publicly available information from the internet. This is used to validate and enhance the confidence of duplicate match results. You acknowledge that:
Web search enrichment applies to a maximum number of ambiguous pairs per dedup scan as specified in the plan table in Section 3.1. The following terms apply:
Safe Merge creates and stores CRM record snapshots to enable merge protection and unmerge capabilities. Snapshot data storage is governed by the following terms:
| Plan | Snapshot Retention Period |
|---|---|
| Free | 7 days |
| Starter | 30 days |
| Growth | 90 days |
| Pro | 180 days |
| Enterprise | 365 days |
Snapshots older than your plan's retention period are automatically purged. Upon account termination, snapshot data is retained for an additional 30 days to allow data export, then permanently deleted.
Snapshot data may contain personal data of your CRM contacts. As the Data Controller, you are responsible for ensuring that snapshot storage complies with your GDPR obligations, including lawful basis for processing, data subject rights, and retention limitations. Our Data Processing Agreement governs our processing of snapshot data on your behalf.
Your use of Safe Merge is subject to our Acceptable Use Policy, which is incorporated into these Terms. In summary, you agree not to:
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT THE USE OF SAFE MERGE INVOLVES OPERATIONS ON YOUR LIVE, PRODUCTION CRM DATA, INCLUDING BUT NOT LIMITED TO CREATING, MODIFYING, AND DELETING RECORDS AND ASSOCIATIONS. THESE OPERATIONS ARE INHERENTLY RISKY AND MAY RESULT IN UNINTENDED DATA CHANGES, DATA LOSS, OR DATA CORRUPTION. YOU ASSUME ALL RISK ASSOCIATED WITH SUCH OPERATIONS.
By installing and using Safe Merge, you acknowledge and agree to all of the following:
THE EMERGENCY UNMERGE FEATURE USES PROPRIETARY ALGORITHMS TO PRODUCE PROBABILISTIC RECONSTRUCTIONS OF PRE-MERGE CRM RECORD STATES. THESE RECONSTRUCTIONS ARE NOT GUARANTEED TO BE ACCURATE, COMPLETE, OR IDENTICAL TO THE ORIGINAL PRE-MERGE DATA.
By using the Emergency Unmerge feature, you acknowledge and agree that:
The Emergency Unmerge feature includes a mandatory human-in-the-loop review step. No reconstructed changes are applied to your CRM until you explicitly review and approve them. A superficial or rubber-stamp review does not satisfy this requirement - you are expected to genuinely evaluate each reconstruction before approval.
Reconstruction accuracy is not guaranteed for any use case, data volume, or record complexity level. The fact that Emergency Unmerge may produce highly accurate results in some cases does not guarantee accuracy in your case. Each reconstruction is unique, and accuracy depends on the quality and completeness of the post-merge data available for analysis.
9.1. Safe Merge accesses your HubSpot CRM data solely to provide its services. See our Privacy Policy for complete details.
9.2. Full CRM record snapshots (property values and association mappings) are stored in our encrypted PostgreSQL database to enable unmerge operations. Where feasible, a supplementary copy is also written to HubSpot custom properties on your records. See Section 5 for details on storage locations and retention.
9.3. We store OAuth tokens (encrypted), billing information, and usage metrics on our infrastructure.
9.4. You retain full ownership of your CRM data at all times.
9.5. Our processing of CRM data on your behalf is governed by our Data Processing Agreement.
10.1. Your Data: You retain all rights, title, and interest in your CRM data (inputs) and in reconstruction outputs upon their generation. We claim no ownership over your data.
10.2. Our Service: Thirdspace retains all rights, title, and interest in the Service, including all software, algorithms, models, interfaces, documentation, and underlying technology. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service.
10.3. No Training: Your CRM data is not used to train models. This applies to both our own systems and Anthropic's API (per Anthropic's Commercial Terms).
10.4. Feedback: If you provide suggestions or feedback about the Service, we may use it without obligation to you.
11.1. We will use commercially reasonable efforts to make the Service available but do not guarantee any specific uptime percentage, SLA, or uninterrupted availability. The Service is not designed or intended to meet the requirements of any specific uptime commitment.
11.2. Safe Merge depends on HubSpot's API availability and rate limits. Service interruptions, degraded performance, or data inconsistencies caused by HubSpot are outside our control and do not constitute a breach of these Terms or entitle you to any remedy.
11.3. Snapshot completeness depends on HubSpot API responses. Properties that HubSpot does not expose via API, properties added after the last snapshot, and associations created between snapshot cycles cannot be included in snapshots. Snapshots are a point-in-time capture, not a real-time mirror.
11.4. Unmerge operations recreate abolished records as new HubSpot records with new IDs. The original record ID of the abolished record cannot be preserved (HubSpot platform limitation). This may affect external integrations that reference the original record ID.
11.5. Certain HubSpot read-only properties (e.g., createdate, analytics source data) cannot be written back to recreated records. Safe Merge stores these values in mirror properties for reference but does not guarantee that mirror property values will be usable in reports, workflows, or integrations.
11.6. Safe Merge is not a disaster recovery, business continuity, or general-purpose CRM backup solution. It is purpose-built for merge recovery and duplicate management only.
The Service relies on third-party APIs including HubSpot and Anthropic. These third parties may modify, limit, or discontinue their services at any time. Thirdspace is not responsible for any changes to third-party services that affect the functionality, availability, or accuracy of the Service. In the event of material changes to third-party APIs that significantly impact the Service, we will use commercially reasonable efforts to adapt or provide alternative functionality.
THE SERVICE, INCLUDING ALL RECONSTRUCTION FEATURES, DUPLICATE DETECTION FEATURES, AND OUTPUTS, IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIRDSPACE LLC DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, TITLE, AND NON-INFRINGEMENT.
Without limiting the foregoing, Thirdspace does not warrant that: (a) the Service will meet your requirements or expectations; (b) the Service will be uninterrupted, timely, secure, or error-free; (c) any data recovered, restored, or reconstructed through the Service will be accurate, complete, or identical to original pre-merge data; (d) any defects in the Service will be corrected; (e) the Service will be compatible with your specific HubSpot configuration, custom objects, or third-party integrations; (f) snapshot data will be sufficient to fully restore any record; (g) the Service will be available at any particular time or from any particular location; or (h) duplicate detection results will be accurate or complete.
EU Consumer Notice: For consumers in the European Union, nothing in these Terms excludes or limits mandatory consumer protections provided by the Digital Content Directive (EU) 2019/770, including rights related to conformity of digital content, updates, and remedies.
THIS SECTION IS A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND THIRDSPACE. THE SERVICE WOULD NOT BE PROVIDED TO YOU WITHOUT THESE LIMITATIONS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
These limitations apply regardless of the legal theory on which the claim is based, whether you have been advised of the possibility of such damages, and even if a limited remedy set forth in these Terms is found to have failed of its essential purpose. The parties acknowledge that the fees charged reflect the allocation of risk set forth in this agreement and that neither party would enter into this agreement without these limitations on liability.
EU Consumer Notice: For consumers in the European Union, these limitations do not exclude or limit liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded or limited under mandatory applicable law.
You agree to indemnify, defend, and hold harmless Thirdspace LLC, its officers, directors, members, employees, agents, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees and costs of litigation) arising from or related to:
This indemnification obligation survives termination of these Terms and your use of the Service.
Neither party shall be liable for failure or delay in performance due to circumstances beyond reasonable control, including but not limited to: acts of God, natural disasters, pandemics, government actions, changes in law, internet failures, cyberattacks, changes to or discontinuation of third-party APIs or services (including HubSpot APIs and Anthropic services), power failures, and labor disputes.
17.1. We comply with HubSpot's contact.privacyDeletion webhook. When HubSpot sends a GDPR deletion event, we permanently delete all stored data associated with that contact from our systems.
17.2. We process data subject access, deletion, and portability requests as described in our Privacy Policy.
17.3. Our processing of CRM data is governed by our Data Processing Agreement.
18.1. You may uninstall Safe Merge at any time from your HubSpot portal settings.
18.2. We may suspend or terminate your access immediately and without notice if you: violate these Terms; fail to pay amounts owed; initiate a chargeback or payment dispute; or if continued provision of the Service becomes impractical due to third-party changes, legal requirements, or risk to our systems.
18.3. Upon termination:
18.4. No refunds upon termination. Termination does not entitle you to any refund of fees paid, whether the termination is initiated by you or by Thirdspace.
18.5. The following sections survive termination: Sections 3.6 (No Refund Policy), 7 (Assumption of Risk), 8 (Reconstruction Disclaimer), 10 (IP), 13 (Disclaimer), 14 (Liability), 15 (Indemnification), 20 (Arbitration), and 22 (Governing Law).
We may update these Terms at any time. For material changes, we will provide at least 30 days' notice via email to the portal administrator before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you may terminate your use of the Service.
Before initiating any formal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at joshua@thirdspaced.com. Both parties will negotiate in good faith for at least 30 days.
If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall be conducted by a single arbitrator in the English language. The arbitrator's decision shall be final and binding.
YOU AND THIRDSPACE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate the claims of multiple parties.
Notwithstanding the above: (a) either party may seek equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights; (b) either party may bring claims in small claims court if the claim qualifies; and (c) this arbitration clause does not apply where prohibited by applicable law, including for consumers in the EU/EEA who retain the right to bring proceedings in their local courts.
You agree to comply with all applicable export control and sanctions laws. You represent that you are not located in, or a national or resident of, any country subject to comprehensive US sanctions, and that you are not on any US government restricted party list.
These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles. For EU/EEA consumers, mandatory consumer protection laws of your country of residence apply to the extent they provide greater protection.
If any provision of these Terms is held to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.
These Terms, together with the Privacy Policy, Data Processing Agreement, Acceptable Use Policy, and Cookie Policy, constitute the entire agreement between you and Thirdspace regarding the Service and supersede all prior agreements and understandings.
Third Space, LLC
Email: joshua@thirdspaced.com
Website: https://safemerge.app